General Questions
What payment methods do you accept?+
We accept iDEAL, Bancontact, KLARNA, credit card and PayPal.
How can I contact you?+
Email us at info@turrostudios-milano.com or fill out the contact form. We usually respond within 48 hours.
Product
How should I wash my clothes?+
Wash inside out at 30°C, no tumble dryer. Always check the care label.
How do your sizes fit?+
Our garments fit true to size. Check the product page or contact us.
Do you offer product warranty?+
If there is a manufacturing defect, we'll solve it. Email us with photos and your order number.
Orders & Shipping
How long does shipping take?+
NL: 1–3 days. BE: 2–5 days. International shipping may vary.
What are the shipping costs?+
Free over €125. Otherwise €6.95 NL / €12.95 international.
Can I track my order?+
Yes, you will receive a Track & Trace link once shipped.
Can I change or cancel my order?+
If it hasn't shipped yet, we may still change or cancel it. Contact us quickly.
Returns & Exchanges
What is your return policy?+
You can return within 14 days if the item is unworn and in original condition.
How do I return an item?+
Go to our returns page and follow the steps.
Can I exchange an item?+
Yes. Return and reorder, or contact us for a direct exchange.
What are the return costs?+
Return costs are your responsibility, unless we made a mistake.